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Head of Head Office HR Unit

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our backgrounds vary greatly, but we all share the same drive: to get the job done. With operations in over 30 countries, NRC employs a wide range of professionals. Our impact is profound. We protect displaced people and support them as they build a new future. We work in both new and protracted crises across 33 countries and specialise in six areas: food security, education, shelter, legal assistance, camp management, and water, sanitation and hygiene. We stand up for people forced to flee and are a determined advocate for displaced people. We promote and defend displaced people’s rights and dignity in local communities, with national governments and in the international arena.

Exciting opportunity as Head of Head Office HR Unit!

The NRC Head Office HR Unit is part of the wider HR directorate, and provides a full range of HR development and operational support to the 250 staff and managers based in the Oslo Head Office.  The HO HR Unit also ensure the implementation of global HR strategies, as they apply to HO, and has responsibility for the facilities management and administration of the HO premises.  The team includes an Office Manager, HR Advisers, HR Coordinators and administration and front of house staff.

Your role

The Head of HO HR Unit is responsible for operational management and development of the HR and facilities services to Head Office, and line management and budget responsibility for HR HO staff. HO HR is also responsible for overseeing the HR services for the P&P Representation offices, including recruitment of staff, making sure they follow Global HR policies, procedures and guidelines. There are currently seven Representation offices globally.

Develop, follow up and report on action plans according to overall NRC strategies direction for HO HR. Head of HO HR is also the facilitator of change management at NRC HO. Head of HO HR are accountable for Office Administration.


  • Responsible for working with HR specialist professionals, trade union representatives and managers to look at effective means of ensuring staff development, retention, health, environment and staff care, compensation & benefits and incentive systems for NRC HO staff
  • Responsible for facilitation and implementation of organisational change projects at NRC HO
  • Responsible developing and overseeing the implementation of the Unit’s plans, strategy, budgets and projects in line with NRC strategic objectives and HR priorities
  • Ensure development, improvements and streamlining of HR processes and systems at NRC HO in line with Global HR practices, including development and maintenance of the personnel framework for the HO employees
  • Ensure that the necessary measures at NRC Head Office are in line with the new global approach and principles.
  • Ensure all personnel management is in line with Norwegian labour legislation

What you will bring

  • Minimum 5 years experience as manager
  • Professional knowledge of a range of HR disciplines,  including  recruitment, performance management, compensation and benefits, learning & development, staff care
  • Good understanding and experience of employee relations and effective working with trade unions
  • Project management skills and experience. Documented results related to the position’s responsibilities
  • Solid knowledge of Norwegian Labour law regulations
  • Knowledge about own leadership skills/profile
  • Fluency in Norwegian and English, both written and verbal

What makes this position attractive?

  • A strongly committed, challenging, and international work environment in a large, world-renowned humanitarian organisation
  • An opportunity to work with highly competent colleagues, develop your own skills in an international context while contributing to further professionalise our procedures
  • A full-time, permanent position at our Head Office in modern locations in central Oslo
  • Compensation according to NRC’s salary scale, good pension and insurance schemes

Please note:

  • This position is located in Oslo, Norway. Candidates, therefore, need to either be Norwegian nationals or have the legal right to work in Norway.
  • For more information about the role, please contact HR Director NRC, Gyda Ulleberg, mob +47 41678230 / gyda.ulleberg@nrc.no

All NRC employees are expected to work in accordance with the organisation’s values; To be dedicated, innovative, inclusive, and accountable are attitudes and beliefs that shall guide our actions and relationships.

Head of Global Field HR

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.

We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights.

NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ultimate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communities

NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Head of Global Field HR

A dedicated leader within strategic and operational HR in an international, meaningful context – could this be your next step?

NRC is an independent humanitarian organisation, with Head Office in Oslo, Norway and working in crises across over 30 countries.  NRC has a global workforce of more than 7,000 directly employed staff, including  450 international staff, and almost 300 Head Office staff in Norway. Worldwide we have approximately 6,500 nationally employed staff in over 30 countries.

The HR directorate is located at Head Office, reporting to the Deputy Secretary General/Organisational Development department. The Global HR team develop HR policies, systems and tools, and provides specialist expertise, capacity building, and global HR project change management. HR Global Section work in a matrix structure and providing support to HR professionals located in other countries (regional offices, country operations, representative offices). In addition, HR Global monitor, control and follow up derivation from NRC’s HR policies and procedures.

The Head of Field is responsible, on behalf of the Global HR Director, in taking a lead role in aligning overall strategy development and delivery. Furthermore the operational management of strategic employee processes for our staff in our field operation sites, working collaboratively with key stakeholders within Field Operations  and the Global HR community. This involves leading change management processes, developing and implementing Global HR policies and coordination of support to the Regional Offices.

Duties and responsibilities

Work with the Global HR Director to further develop the global HR strategy and action plan in line with NRC strategic direction

Drive the change management processes in identified areas to achieve the strategic goals –  including change management and monitoring of execution

Further develop and implement NRC’s global employee processes, policies and practice in relation to duty of care

Leadership and line management of support functions (staff care, administration and system support) and budget responsibility for the unit

Represent HR Global in global initiatives, key discussions and negotiations

Focal point for monitoring compliance and holds an overview of derivation/waivers of HR procedures

Provide strategic advice to senior management and build internal and external networks

Support the HR Director, Regional management and HR Advisers in personnel cases and seek external legal advice when needed

Acting HR Director when required


Formal education – preferably master level – in HR or related areas (occupational psychology / social anthropology)

Minimum 5 years of relevant experience and professional knowledge in HR

Professional experience within the humanitarian related sector including line management

Knowledge about own leadership skills/profile

Understanding of organisational development and cultural change

Documented results related to the position’s responsibilities

Fluency in English, both written and verbal

Knowledge of Norwegian labour laws and experience in dealing with personnel cases

Personal qualities
You are a positive, insightful and solution-oriented professional. You have solid relationships building skills, yet the ability to stand in demanding situations. You thrive on working with strategic change management and continuous capacity building. Applicants must also be able to combine long-term and comprehensive focus with more operational work. The right candidate has personal integrity and proven ability to execute. You have good knowledge of your own leadership skills, and not the least the will and drive to work in a humanitarian context.
We can offer

A strongly committed, international work environment in a well-known knowledge organisation.
The position is a permanent position at our Head Office, modern locations in central Oslo. Salary by agreement, good pension and insurance schemes.

Only CVs and applications submitted in Webcruiter will be considered. The NRC reserves the right to conduct a full background check on candidates.

All NRC employees are expected to work in accordance with the organisation’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships.